📱 Android ?

Terms and Conditions

Last updated: 4 October 2026 · Version 1.13

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Moogoose mobile application ("the App"), developed and operated by Moogoose Limited ("we", "us", "our"), a company registered in England and Wales under company number 17333615, with its registered office at 75 Charlton Close, Bournemouth, BH9 3PS, United Kingdom.

These Terms apply wherever Moogoose is available. They do not remove mandatory rights under the laws where you live.

By accepting these Terms or using the App, you agree to them. If you do not agree, do not use the App.

2. Eligibility

You must be at least 18 years old to use Moogoose. The App is not directed towards, and must not be made available to, anyone under 18.

3. The Service

Moogoose's menus, setup instructions and video guides currently use English.

Moogoose is an AI-powered Android communication accessibility keyboard. It can:

  • use Android's accessibility service to read visible screen text so it can understand conversations;
  • explain or summarise messages and draft context-aware replies;
  • accept voice instructions and dictation;
  • personalise relevant drafts using an optional personal profile;
  • research public information about a business or employer during Quick Profile Setup and suggest profile information for you to review;
  • let you review and submit a displayed AI response to Moogoose for safety and quality review; and
  • provide spoken summaries using Android's on-device text-to-speech engine.

Moogoose drafts content for your review. It never sends messages automatically. You decide whether to edit, use, or send any output.

4. AI Limitations and Your Responsibility

Artificial intelligence can produce inaccurate, incomplete, inappropriate, or misleading results. The App may misattribute or misorder messages, misunderstand meaning or tone, omit context, generate an inaccurate summary, or state details that were not present.

You must review every output before using or sending it and independently verify important information. Do not rely on the App as a substitute for qualified legal, financial, medical, mental-health, or other professional advice, or for decisions where an error could cause significant harm.

These warnings explain the technology's limits. They do not remove any statutory rights or remedies you have under applicable consumer law.

5. Consumer Rights and Our Responsibility

We will provide the App with reasonable care and skill. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited, including applicable rights relating to digital content and digital services.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that the law does not permit us to exclude or limit.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of that failure or our failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable. Nothing in this section makes us responsible for loss caused by inaccurate information that you knew, or ought reasonably to have known, required independent verification.

If you use the App as a consumer, we do not exclude liability for damage to your device or other digital content where that damage is caused by our failure to use reasonable care and skill. We are not responsible for business losses, such as loss of profit, revenue, opportunity, goodwill, or business interruption, arising from consumer use.

6. Data and Privacy

Our Privacy Policy explains what information Moogoose uses, who receives it, how long it is kept, and your choices. In particular:

  • Context Reader can read visible text in the app you are using. Enabling it does not by itself send that text to an AI provider. You can pause reading or turn it off.
  • Cloud features require Google sign-in and app verification. Relevant instructions, audio, screen or conversation context, and optional profile information go through Moogoose's protected service to Google Gemini. Dictate sends audio without screen context or your profile.
  • Quick Profile can use Perplexity Sonar for public research. Before private details are sent, you see what will be sent, why, and to whom. Approval applies to one check and expires after 30 minutes.
  • Facts you supply and some basic official-website information can be used provisionally in your profile. Other researched information requires your review. You can accept, edit, or reject suggestions.
  • Your Writing Profile and saved conversations stay on your device, although relevant parts are sent for the AI features you request. Conversation history expires after six months of inactivity by default. You can select 90 days or 30 days or delete it sooner. Updates preserve your saved limit; Clear All Data restores the six-month default.
  • Temporary voice recordings are deleted after use. A submitted Quick Profile recording and an encrypted server result can be kept for interrupted-request recovery for up to 30 minutes. Physical deletion can occur later, as explained in the Privacy Policy. Unfinished local Quick Profile setup expires after 30 days without activity.
  • A reported AI response is sent to Moogoose only after you review and submit it. Conversation history, audio, your profile, and diagnostic files are not attached automatically. A report does not guarantee a personal reply.
  • Basic technical diagnostics are kept locally. Limited in-memory troubleshooting records can contain private content. Detailed logging is optional and off by default. You review and choose whether to share a support file.
  • Credits, purchases, security, and service recovery require some server records. Account deletion removes current account records and unused credits, but limited financial records and restricted recovery copies can remain for the periods in the Privacy Policy.
  • Moogoose app data is excluded from Android cloud backup and device-to-device transfer.

You can clear conversations, logs, or all local app data in settings. Clearing local data or uninstalling does not delete your server account. Section 12 explains account deletion.

7. Credits and Google Play Billing

Moogoose credits are units used to pay for eligible AI actions in the App. They are not money, cannot be withdrawn as cash and cannot be transferred to another account. Promotional and one-time welcome credits have no cash value.

Google Play processes purchases and shows the credit pack and price in your local currency before payment. Moogoose does not receive payment-card or bank details. Paid and approved promotional credits do not expire while the Moogoose account remains active. Welcome and promotional credits are used before paid credits.

Each eligible account receives 20,000 one-time welcome credits. They cannot be withdrawn as cash. The grant is issued once while that Moogoose account exists. Existing welcome grants are not topped up or issued again when the offer changes. Reopening, updating, or reinstalling Moogoose does not create another grant while the account exists. Account deletion removes the linked welcome-credit eligibility record. Eligibility is assessed under the welcome offer and account rules in force when Moogoose checks the account. Welcome, promotional and purchased credits contribute to one available balance and power the same features. Quick Profile uses credits like every other eligible AI feature. There is no separate free Quick Profile allowance or reduced free-credit version of the App.

Moogoose uses credits when an eligible AI action completes successfully. The number of credits used depends on the AI processing needed for the complete action. You can see your balance and recent credit activity in Account & Credits. Failed actions, cancellations before completion, safety blocks and unusable output do not use credits.

If the phone loses a response after the service completes and records a usable action, the same request can recover its encrypted result for a short period without a second AI processing request or second charge. A completed usable action is deducted once even if the phone times out after server completion. Rate changes apply only to future actions and do not rewrite earlier credit transactions.

A completed refund, chargeback or void can remove the unused credits linked to that purchase. If some linked value was already used, Moogoose may pause further paid AI use and new purchases while the account is reviewed. Any action must be proportionate and does not remove statutory rights.

Refund requests and rights are handled under Google Play's applicable process and consumer law. Nothing in these Terms excludes a refund, repair, repeat performance, price reduction or other remedy that the law requires.

We can correct a confirmed credit-record error, grant promotional credits, or lift a payment-related restriction after review. These actions do not alter the Google Play transaction unless Google Play separately processes a refund or reversal.

8. Beta Service and Availability

The App may be supplied as a beta while features are tested and improved. Features, compatibility, accuracy, and availability may change. We do not promise uninterrupted or error-free operation, but this does not affect duties or rights that applicable law does not allow us to exclude.

9. Acceptable Use

You must not use the App to:

  • engage in illegal, fraudulent, abusive, or harmful activity;
  • create content that infringes another person's rights;
  • impersonate another person or misrepresent your identity;
  • submit information that you do not have the right to process or share;
  • include unlawful material or information that you do not have the right to share in an AI report;
  • interfere with the App, its safeguards, or connected services; or
  • reverse-engineer, decompile, or attempt to extract source code, except where permitted by applicable law.

10. Intellectual Property

All intellectual property rights in the App, including its software, design, branding, and documentation, are owned by Moogoose Limited or its licensors. You receive a limited, personal, non-exclusive, non-transferable, revocable licence to use the App in accordance with these Terms. You retain any rights you have in content you provide. Google does not claim ownership of original content generated through its service under its current terms.

11. Third-Party Services

The App relies on Google services, including Firebase Authentication, Play Integrity App Check, Google Gemini, Google Play Billing, and Google's purchase-verification services, for sign-in, app verification, AI features, purchases, refunds, and payment reversals. It uses Perplexity's Sonar API for the optional public-business research described above. These services may change or become unavailable.

Use of those services is governed by the applicable provider terms and privacy information, including the Google Play Terms of Service, Gemini API Additional Terms, Google Privacy Policy, Perplexity API Terms of Service, and Perplexity Trust Center. Moogoose may replace a service provider where reasonably necessary for security, availability, compliance, or service quality. Any replacement must remain consistent with these Terms and the Privacy Policy, and material changes will be handled under section 13.

12. Suspension and Ending Use

You can stop using the App at any time and can uninstall it to remove local app data.

Delete Moogoose Account is separate from Clear All Data and uninstall. When our service accepts an in-app deletion request, it disables your account. The app clears its local data and signs out. Server deletion continues if you close or uninstall the app.

Deletion removes your account-linked server information, including AI reports, request records, your current credit balance and activity, and welcome-offer eligibility. All unused credits are permanently deleted. Completion can be delayed if we need to review unexpected records to finish deletion safely.

This does not delete your Google Account or cancel or refund a Google Play purchase. It does not remove statutory refund or consumer rights. Limited coded financial records and restricted recovery copies can remain for the purposes and periods in the Privacy Policy. See Delete your Moogoose account for the in-app steps and verified email-request option.

We may suspend or restrict access where reasonably necessary to address illegal or prohibited use, protect users or service security, comply with law, investigate serious misuse, or deal with a material breach of these Terms. Our action will be proportionate to the issue. We will give reasonable notice and an opportunity to remedy a breach where reasonably possible, but may act immediately where required for security, illegal use, urgent harm prevention, or legal compliance.

13. Changes to the App or These Terms

We may change the App to improve it, maintain security, comply with law or third-party requirements, or alter available features. Where a change materially affects your use, we will provide reasonable notice where practicable.

Material changes to these Terms will identify their effective date and will be brought to your attention through the App or website before they take effect where required. If you do not agree, you may stop using and uninstall the App before the new terms take effect. Where law requires fresh agreement, we will ask for it rather than relying only on continued use.

14. Governing Law and Courts

These Terms are governed by the laws of England and Wales. If you are a consumer, you also retain any mandatory protections provided by the law of the country where you live. Nothing in these Terms removes any right you may have to bring proceedings in the courts available to you under applicable consumer law.

15. Severability

If any provision of these Terms is found invalid or unenforceable, it will be removed or limited only to the minimum extent necessary. The remaining provisions will continue in effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any terms that cannot lawfully be excluded, constitute the agreement between you and Moogoose Limited concerning use of the App.

17. Contact

Moogoose Limited
Company number: 17333615
Registered office: 75 Charlton Close, Bournemouth, BH9 3PS, United Kingdom
Email: hello@moogoose.com
Website: moogoose.com