📱 Android ?

Terms and Conditions

Last updated: 9 September 2026 · Version 1.9

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Moogoose mobile application ("the App"), developed and operated by Moogoose Limited ("we", "us", "our"), a company registered in England and Wales under company number 17333615, with its registered office at 75 Charlton Close, Bournemouth, BH9 3PS, United Kingdom.

By accepting these Terms or using the App, you agree to them. If you do not agree, do not use the App.

2. Eligibility

You must be at least 18 years old to use Moogoose. The App is not directed towards, and must not be made available to, anyone under 18.

3. The Service

Moogoose is an AI-powered Android communication accessibility keyboard. It can:

  • use Android's AccessibilityService to read visible screen text so it can understand conversations;
  • explain or summarise messages and draft context-aware replies;
  • accept voice instructions and dictation;
  • personalise relevant drafts using an optional personal profile;
  • optionally use protected public-web business research during Quick Profile Setup to help identify a business or employer specified by the user and propose source-backed profile information for review;
  • let you review and submit a displayed AI response to Moogoose for safety and quality review; and
  • read drafts aloud using Android's on-device text-to-speech engine.

Moogoose drafts content for your review. It never sends messages automatically. You decide whether to edit, use, or send any output.

4. AI Limitations and Your Responsibility

Artificial intelligence is probabilistic and can produce inaccurate, incomplete, inappropriate, or misleading results. The App may misattribute or misorder messages, misunderstand meaning or tone, omit context, generate an inaccurate summary, or state details that were not present.

You must review every output before using or sending it and independently verify important information. Do not rely on the App as a substitute for qualified legal, financial, medical, mental-health, or other professional advice, or for decisions where an error could cause significant harm.

These warnings explain the technology's limits. They do not remove any statutory rights or remedies you have under applicable consumer law.

5. Consumer Rights and Our Responsibility

We will provide the App with reasonable care and skill. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited, including applicable rights relating to digital content and digital services.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that the law does not permit us to exclude or limit.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of that failure or our failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable. Nothing in this section makes us responsible for loss caused by inaccurate information that you knew, or ought reasonably to have known, required independent verification.

If you use the App as a consumer, we do not exclude liability for damage to your device or other digital content where that damage is caused by our failure to use reasonable care and skill. We are not responsible for business losses, such as loss of profit, revenue, opportunity, goodwill, or business interruption, arising from consumer use.

6. Data and Privacy

The App processes information as described in our Privacy Policy. In summary:

  • conversation buffers are stored in Android app-internal storage. New installations use six months of inactivity by default. You can choose 90 days or 30 days, or delete the buffers sooner. App updates preserve saved limits. Existing users without a saved choice keep six months until they confirm their choice. Clear All Data restores the six-month default;
  • cloud-powered features require Google sign-in and app verification. Requests are sent through Moogoose's protected backend, which verifies the signed-in user and Play-distributed installation before contacting the relevant service provider;
  • when you request an AI feature, relevant context, instructions, voice audio, and optional profile information are sent through that protected backend to Google Gemini;
  • temporary voice files are deleted after successful or failed processing, cancellation, a too-short recording, a failed start, or termination of the editor/keyboard session that owns an unsubmitted recording. A submitted Quick Profile version 4 recording is usable for exact interrupted-call recovery for no more than 30 minutes. If Moogoose is not running when it expires, it is deleted on the next app start or Quick Profile entry;
  • Quick Profile Setup can send its guided conversation, current profile context, action history, and relevant evidence through the protected backend to Gemini. A public check can send bounded task-specific public context to Perplexity Sonar. Before it sends private details, the app shows the exact details, purpose, recipient, single-check scope, and 30-minute approval. Only the details you approve are added to that action;
  • Perplexity can return public candidates, reports, citations, search-result metadata, and source evidence. Candidate identities remain proposed until you select or decline one. Gemini receives the complete typed result and decides what to do next. Moogoose does not automatically accept a public search result as a profile fact;
  • an unfinished Quick Profile version 4 session expires after 30 days without Quick Profile activity and is deleted on the next app start or Quick Profile entry. Successful completion keeps only the smaller review material and accepted profile data described in the Privacy Policy;
  • after a terminal Quick Profile version 4 conductor, business-resolution, or public-research request, the protected backend can store one AES-256-GCM encrypted copy of the exact bounded terminal response, whether successful or failed, for same-request recovery. The response is bound to the account and request, becomes unavailable after 30 minutes, and can be physically deleted later by Firestore TTL. It is not used to start a different request or make an automatic provider retry;
  • facts you provide may be used provisionally so that setup is immediately useful. A non-volatile official-website proposal for a business name, service, or product or range can also be provisional only when it safely fills or adds to the relevant field and does not replace a direct user fact. Every wider-internet fact, plus researched prices, hours, policies, qualifications, official contact details, conflicts, and uncertain findings, remains inactive until you accept or edit it. You can accept, edit, or reject each proposal in Review profile suggestions;
  • your personal profile and onboarding material are stored locally subject to the controls and retention described in the Privacy Policy;
  • when you choose to report an AI response, the reviewed response, selected reason, optional note, and displayed technical details are sent to Moogoose for safety, quality, moderation, and policy review. Conversation history, voice audio, your Writing Profile, and diagnostic logs are not attached automatically. A report does not guarantee an individual reply;
  • if an AI result arrives after its original text field has changed, Moogoose can keep up to three results in same-account process memory. It writes a retained result to Android's system clipboard only when you select Copy previous result. The device then controls the clipboard copy;
  • bounded content-free diagnostics are kept locally, while detailed diagnostic logging is optional and off by default. Detailed records can contain private screen, message, profile, AI, website, and report content, but sensitive accessibility subtrees and credentials are excluded as described in the Privacy Policy;
  • the credit account, Google Play purchase, settlement, refund, void, recovery, deletion and limited pseudonymous financial-retention records are processed as described in the Privacy Policy; and
  • Android cloud backup and device-to-device transfer are disabled for Moogoose app data.

You can clear conversations, logs, or all app data using the available settings, disable the Accessibility Service in Android Settings, or uninstall the App.

7. Credits and Google Play Billing

Moogoose credits are units used to pay for eligible AI actions in the App. They are not money, cannot be withdrawn as cash and cannot be transferred to another account. Promotional and one-time welcome credits have no cash value.

Google Play processes purchases and shows the pack price before payment. Moogoose does not receive payment-card or bank details. Paid and approved promotional credits do not expire while the Moogoose account remains active. Welcome and promotional credits are used before paid credits.

Each eligible account receives 15,000 one-time welcome credits. At the 10,000-credits-per-£1 conversion, this is £1.50 of non-withdrawable Moogoose app credit. The grant is issued once during that Moogoose account lifecycle. Reopening, updating, or reinstalling Moogoose does not create another grant while the account exists. Account deletion removes the linked welcome-credit eligibility record. Eligibility is assessed under the welcome offer and account rules in force when Moogoose checks the account. Welcome, promotional and purchased credits contribute to one available balance and power the same features. Quick Profile uses credits like every other eligible AI feature. There is no separate free Quick Profile allowance or reduced free-credit version of the App.

Moogoose uses credits when an eligible AI action completes successfully. The number of credits used depends on the AI processing needed for the complete action. You can see your balance and recent credit activity in Account & Credits. Failed actions, cancellations before completion, safety blocks and unusable output do not use credits.

If the phone loses a response after the backend completes and records a usable action, the same request can recover its encrypted result for a short period without a second provider call or second debit. A completed usable action is deducted once even if the phone times out after server completion. Rate changes apply only to future actions and do not rewrite earlier ledger entries.

A completed refund, chargeback or void can remove the unused credits linked to that purchase. If some linked value was already used, Moogoose may pause further paid AI use and new purchases while the account is reviewed. Any action must be proportionate and does not remove statutory rights.

Refund requests and rights are handled under Google Play's applicable process and consumer law. Nothing in these Terms excludes a refund, repair, repeat performance, price reduction or other remedy that the law requires.

We can correct an evidenced ledger error, grant promotional value or waive a reviewed billing hold through controlled support processes. These actions do not alter the Google Play transaction unless Google Play separately processes a refund or reversal.

8. Beta Service and Availability

The App may be supplied as a beta while features are tested and improved. Features, compatibility, accuracy, and availability may change. We do not promise uninterrupted or error-free operation, but this does not affect duties or rights that applicable law does not allow us to exclude.

9. Acceptable Use

You must not use the App to:

  • engage in illegal, fraudulent, abusive, or harmful activity;
  • create content that infringes another person's rights;
  • impersonate another person or misrepresent your identity;
  • submit information that you do not have the right to process or share;
  • include unlawful material or information that you do not have the right to share in an AI report;
  • interfere with the App, its safeguards, or connected services; or
  • reverse-engineer, decompile, or attempt to extract source code, except where permitted by applicable law.

10. Intellectual Property

All intellectual property rights in the App, including its software, design, branding, and documentation, are owned by Moogoose Limited or its licensors. You receive a limited, personal, non-exclusive, non-transferable, revocable licence to use the App in accordance with these Terms. You retain any rights you have in content you provide. Google does not claim ownership of original content generated through its service under its current terms.

11. Third-Party Services

The App relies on Google services, including Firebase Authentication, Play Integrity App Check, Google Gemini, Google Play Billing, and the Google Play Developer API, for account verification, installation verification, core AI functionality, purchases, fulfilment, refunds and void recovery. It uses Perplexity's Sonar API for the optional public-business research described above. These services may change or become unavailable.

Use of those services is governed by the applicable provider terms and privacy information, including the Google Play Terms of Service, Gemini API Additional Terms, Google Privacy Policy, Perplexity API Terms of Service, and Perplexity Trust Center. Moogoose may replace a service provider where reasonably necessary for security, availability, compliance, or service quality. Any replacement must remain consistent with these Terms and the Privacy Policy, and material changes will be handled under section 13.

12. Suspension and Ending Use

You can stop using the App at any time and can uninstall it to remove local app data.

Delete Moogoose Account is separate from Clear All Data and uninstall. An accepted in-app deletion request disables the Moogoose account and creates a durable server deletion job. The app then clears its local data and signs out. The protected worker continues after the app closes or is uninstalled. It removes the known user-linked server data, including AI reports and request records. For an account that used credits or Google Play Billing, it also permanently deletes all unused credits and the current balance, lots, reservations and user-linked ledger, then deletes the Firebase Authentication user. Completion can be delayed if unexpected server data requires manual review. This process does not delete the underlying Google Account and does not cancel or refund a Google Play purchase. The welcome-credit eligibility record is deleted with the account. Limited pseudonymous purchase, refund, and void records are separate and can remain for the purpose and period stated in the Privacy Policy. The Privacy Policy and the public account-deletion page explain the process, verification, retention, and email request route.

We may suspend or restrict access where reasonably necessary to address illegal or prohibited use, protect users or service security, comply with law, investigate serious misuse, or deal with a material breach of these Terms. Our action will be proportionate to the issue. We will give reasonable notice and an opportunity to remedy a breach where reasonably possible, but may act immediately where required for security, illegal use, urgent harm prevention, or legal compliance.

13. Changes to the App or These Terms

We may change the App to improve it, maintain security, comply with law or third-party requirements, or alter available features. Where a change materially affects your use, we will provide reasonable notice where practicable.

Material changes to these Terms will identify their effective date and will be brought to your attention through the App or website before they take effect where required. If you do not agree, you may stop using and uninstall the App before the new terms take effect. Where law requires fresh agreement, we will ask for it rather than relying only on continued use.

Version 1.9 changes the conversation-history default for new installations and after Clear All Data to six months of inactivity. App updates preserve saved limits. Users can choose 90 days or 30 days. An Android package that requires version 1.9 asks for fresh acceptance before cloud-powered use. A stored acceptance of an earlier version does not count as acceptance of version 1.9.

14. Governing Law and Courts

These Terms are governed by the laws of England and Wales. If you are a consumer, you also retain any mandatory protections provided by the law of the country where you live. Nothing in these Terms removes any right you may have to bring proceedings in the courts available to you under applicable consumer law.

15. Severability

If any provision of these Terms is found invalid or unenforceable, it will be removed or limited only to the minimum extent necessary. The remaining provisions will continue in effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any terms that cannot lawfully be excluded, constitute the agreement between you and Moogoose Limited concerning use of the App.

17. Contact

Moogoose Limited
Company number: 17333615
Registered office: 75 Charlton Close, Bournemouth, BH9 3PS, United Kingdom
Email: hello@moogoose.com
Website: moogoose.com